Last Updated: 23/12/2024

1. Definitions

• Customer: The person or business using Blazestone Hosting’s services.
• Customer Service: The support relationship between Blazestone Hosting and the Customer.
• eTicket: A secure message sent by the Customer to Blazestone Hosting for help or inquiries.
• Services: The products or services the Customer subscribes to, including hosting, domain registration, SSL, and more.
• We/Our/Us: Blazestone Hosting (ABN 18 672 951 503).
• You/Your: The Customer.

1. Why We Collect Your Information

• We collect personal information from you when you contact us, sign up for our services, or interact with us via different channels (e.g., email, phone, website).
• We collect necessary details like your name, address, phone number, email, and payment info (e.g., credit card number).
• We use cookies to enhance your experience on our website. You can disable cookies in your browser, but this may impact your experience.
• If you apply for a .au domain, we may ask for documents like a driver’s license or passport for verification. This information is securely transmitted, and we do not store it.

1. How We Use Your Information

• We use your personal information to provide and manage our services, including support, billing, and maintenance.
• As a domain registrar, your details may be published in the publicly accessible WHOIS database, which anyone can access.
• We may also use your information to improve our services and, with your consent, for marketing purposes. You can opt out of marketing communications at any time.
• We may record phone calls for training and verification purposes.
• If you purchase third-party products (e.g., SSL certificates), we may need to share your information with the relevant provider.

1. Sharing Your Information

• Your information may be shared within Blazestone Hosting and with third-party providers to offer and maintain services.
• We have contracts in place with third-party vendors to ensure your data is kept private and secure.

1. Your Rights and Control

• You can access and update your personal information through your account.
• If you need to correct or update information, please contact us.
• You can also update the details shown in the WHOIS database through your account.

1. Security of Your Information

• We take the security of your data seriously and use advanced tools to protect it from unauthorized access or loss.
• You can also help by using strong passwords and keeping them secure.

1. Data Retention

• We will keep your personal data for as long as your account is active and for a period after closure for legal and regulatory purposes.

1. Acceptance of This Policy

• By using our services, you agree to this Privacy Policy and our other terms and policies.

1. Changes to This Policy

• We may update this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services means you accept the updated terms. If you do not agree with the changes, you can cancel your services.

If you have any questions, please contact us at contact@blazestoneconsulting.com.au.