Last Updated: 23/12/2024

1. Definitions

• Customer: The person or business using Blazestone Hosting Australia’s services.
• Customer Service: The support Blazestone Hosting provides to the Customer.
• eTicket: A secure message sent by the Customer to Blazestone Hosting Australia for assistance.
• Legacy Service(s): Services no longer available for purchase but still in use by some customers.
• Server Management Jobs: Configuration tasks completed by Blazestone Hosting’s technical team, such as installing software or configuring servers.
• Shared cPanel Web Hosting: Services hosted on servers shared with other customers.
• Service(s): The products or services the Customer has signed up for (e.g., web hosting, domain registration, SSL, etc.).
• We/Our/Us: Blazestone Hosting (ABN 18 672 951 503).
• You/Your: The person or business using Blazestone Hosting’s services.

1. Acceptance

• By ordering services, you accept this policy and all related terms (e.g., Terms of Service, Privacy Policy, Customer Service Policy).
• You are responsible for ensuring your use of the services follows this policy, including content you upload or run.

1. Unacceptable Content and Material

• You cannot publish, transmit, or store content that: 
  • Involves child pornography or violence.
  • Includes hate speech, harassment, or deceptive content.
  • Violates privacy, safety, or national security.
  • Infringes on trademarks or intellectual property.
  • Promotes illegal activities (e.g., drug trafficking, gambling).
  • Promotes malware, fraud, or other malicious activity.

1. Prohibited Use

• Shared cPanel Web Hosting cannot be used for: 
  • Storing backup files unrelated to your website.
  • Running bots, proxy scripts, or file-sharing sites.
  • Hosting pirated software, illegal gambling, or game servers.
  • Any activity deemed unacceptable by Blazestone Hosting.

1. Security

• You are responsible for the security of your hosted data and scripts.
• Ensure all scripts are up to date to avoid vulnerabilities.
• Keep your passwords safe and avoid using weak passwords.
• Set proper file and folder permissions for your services.

1. Excessive Resource Usage

• Shared hosting services have resource limits (CPU, memory, etc.). Exceeding these limits will cause your site to become temporarily unavailable until usage is reduced.
• Do not run scripts that overload server resources or use more than your allocated limits (e.g., long-running scripts, excessive file storage).

1. Backups

• You are responsible for backing up your data.
• Blazestone Hosting is not liable for data loss.

1. Spam and Bulk Email

• Do not use the service for sending unsolicited or bulk email (spam).
• Do not use purchased email lists for mass emailing.

1. Non-compliance and Remedy

• If your service breaches this policy but doesn’t impact others, you’ll receive a notice asking for compliance. If you don’t respond, your service may be suspended.
• If your service negatively impacts other users, it may be suspended immediately.
• Repeat violations will result in immediate suspension and potential service termination after 2 breaches within 3 months.
• If a service is suspended, you will be notified by email and may need to pay a reactivation fee to resume service.
• If Blazestone Hosting incurs third-party fees to address your policy breach, you will be responsible for these costs.
• No refunds are given for policy violations.

1. Changes

• Blazestone Hosting may update this policy at any time.
• Updates take effect once posted on our website.
• Continued use of services means you accept the updated terms. If you don’t accept the changes, you can cancel your services according to our cancellation policy.

For any questions, please contact our Customer Care team at contact@blazestoneconsulting.com.au.